Beyond bedside care

LifeLink builds smart, conversational healthcare bots to engage patients in messaging apps on their phones.

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About us

At LifeLink, we built the healthcare technology platform for designing, deploying, managing, and optimizing chatbots across the full patient care continuum.

Our mission is to transform patient engagement and care across the healthcare industry by giving hospital systems and care providers powerful new chatbot technology and tools to meet their patients in the engagement channels they prefer while improving profitability across the board.

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Why chatbots?

The limits of web sites and apps.

Information technology has come a long way, but successful user engagement has proven to be a surprisingly daunting last mile challenge. Our systems are powerful, and complex. They're complicated. They're exceedingly hard to learn and use. Which makes the last mile challenge of user adoption especially hard. Modern web sites and mobile apps are a response to this complexity—they’re an improvement—but even well-designed mobile apps are not delivering the user engagement levels needed. Recent research shows that while mobile is the first screen for consumers, mobile time is highly consolidated, with 88% of time spent in just five downloaded apps (Forrester Research, “Your Customers Will Not Download Your App"; June 2015). Competing with yet another app is hard. Apps require training and time too. The challenge remains: How do we make the complex exceedingly simple, exceedingly intuitive?

Conversations: the ultimate human interface.

It turns out that the simplest, most intuitive human interface is a conversation. That's because a conversation is natural, requires no training, is infinitely flexible, self-directed, and responsive. And today, with the rapid adoption of mobile phones and text-based messaging, the power to engage in conversation-based information exchanges is right here, in the palms of our hands.

Meeting patients where they are, with a conversation.

Chatbots are software-based conversational agents encoded with behavioral or workflow-driven logic to make human-to-system interactions exceedingly simple, intuitive, and convenient. They do their work in the channels that are most accessible to us today: in messaging apps, on our mobile phones. Any human with a mobile phone can now converse with complex IT systems with ease, and immediately, by relying on smart, context-aware chatbots.

The technology is transformational.

The technology for enabling chatbots will transform consumer engagement strategies across every industry sector under the sun, but it will have an especially profound impact on process-centric customer care industries. Like Healthcare.

Breakthrough service and profitability.

That's because chatbots not only close a service gap, they improve the quality of the service itself while allowing healthcare providers to dramatically scale up service operations profitably. They carry the encoded protocols, orders, and best practices that physicians and care coordinators have already developed to the patient, in the form of smart, engaging conversations.

Chatbots don't supplant human expertise and service, they augment human expertise and service. They enable the better delivery of expertise and service. And hospitals that can take advantage of this powerful new technology will transform patient care—and dramatically improve customer service across the board.

Platform

LifeLink’s HIPAA-compliant technology platform was designed specifically for healthcare.

Secure, highly responsive, infinitely scalable, the LifeLink platform is also open—and interoperable with hospitals’ existing IT systems.

Patient interfaces

3rd party messaging clients, Responsive Web Applications (chat or page modes).

Bot forge & data collection

Workflow logic, message routing, scheduling and throttling (proprietary scripting language).

Integrations

Robust solution for HIS integrations via LifeLink or LifeLink’s integration partners.

HIPAA-compliant cloud infrastructure

Instantly scalable with full audit logging and disaster recovery.

Services

LifeLink provides a full service offering for health care.

Services

LifeLink provides a
full service offering for health care.

Support & managed services

Support services

Platform troubleshooting, user testing, conversational design training & workflow extensions

Managed services

Onsite synthetic agent administration & improvement with A/B optimization


Design & implementation

Integration services

Hospital system integration configuration, maintenance & enhancement

Design services

Synthetic agent construction & conversational design from existing hospital workflows


Technology platform

AI services

Neural network training, threshold assignments & natural language processing

Platform services

HIPAA-compliant cloud hosting with full auditing, logging & disaster recovery

Solutions

Smarter, more responsive patient engagement across the full care continuum.

Successful patient engagement requires that interactions must be:


As natural as a conversation


Contextually aware


Personalized


On demand

Chatbots enable breakthrough patient engagement across the care continuum—at scale.

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